Q: Can I get an item in a different color other than what is on the website or in the catalog?
A: Yes. Because every order is custom made, every item is available in any color, size or price point as long as the minimum order quantity is met. The illustrations on the website and in the catalog are only examples of what can be done.
Q: Can I get an item in a larger size than what is listed in the catalog?
A: Yes. We can customize your order to meet your needs.
Q: Are all your items soft stuffed?
A: Yes. All items in all sizes are currently soft-stuffed. However, we do have a program that allows you to purchase the skins yourself, should you wish to stuff your own goods. Contact a representative to discuss this alternative.
Q: We have a mascot – can you manufacture it as a plush toy?
A: Yes. We can manufacture any item per your specific style guide. We also participate in OEM programs and have many years of experience working with licensors developing their properties.
Q: Can I put my logo on a stuffed animal?
A: Our Hong Kong office can source anything. FOB China pricing is available upon request.
Q: Does Emerald Toy Company sell basketballs, inflatable toys, or hard goods?
A: Yes. Emerald Toy is a subsidiary of Redemption Plus. Please visit www.redemptionplus.com for our other product offerings. Our Hong Kong office also has the capabilities to source virtually any item from any industry. FOB China pricing is available upon request. Please contact us to discuss specifics.
Q: What are the minimum order quantities (MOQ)?
A: For containers, because minimum order quantity varies by material and size of the items ordered, the quickest way to determine if your custom order meets MOQ is to contact a representative.
Q: How much does a container hold?
A: Containers can hold between 28CBM (20’) and 76CBM (45’). Contact a representative for help determining a load plan. Should container shipments not suit your needs, we warehouse and ship selected products FOB Kansas City, USA.
Q: How soon can I receive my order?
A: Because such times of the year as the Chinese New Year and harvest season can affect the turnaround time of an order, please contact us to determine a timeline for your direct container order. Typical lead time is 90 days. For immediate shipments, you should consult a sales representative for available inventory or check out www.redemptionplus.com.
Q: What does shipping cost?
A: Our container prices are inclusive of freight. It is our hope that in an era of rising fuel costs, competitively priced, to-your-door quotes will be an attractive alternative for your purchasing needs. Domestic FOB pricing can be arranged and freight quoted from Kansas City to your location if purchasing from our warehouse.
Q: Can freight be billed separately?
A: If your inventory management system requires specific price points, freight charges can be itemized separately from the cost of the merchandise.